PANASONIC CALL CENTRE NAMED CUSTOMER SERVICE LEADER
Panasonic System Communications Company Europe has been named one of the Top 50 Companies for customer service at an awards ceremony at Manchester United's Old Trafford Stadium on Thursday 22 October.
The company’s Cardiff based service centre was named the country’s fourth best for email support and 17th for overall customer service at the ICMI’s annual benchmarking programme.
In total, 897 companies took part in the awards process.
Donald Maidment, Head of Customer Service at Panasonic, said, “This is the first year we have participated in the Top 50 program, so to be rated in the top two per cent is a huge honour and reflects the hard work and dedication of the team in Cardiff.
“We will endeavour to continually improve our customer service level with system and training enhancements, whilst seeking to extend the remit of the team to cover a greater number of products and territories.”
For more information on Panasonic Business Products, please visit: http://business.panasonic.co.uk